Queues for routine questions
Agents spend time on repetitive calls while complex cases wait.
Customer experience & contact centres
Every conversation, connected to an outcome. Handle routine calls in your customers’ languages, give agents the right context, and turn conversations into structured follow-up.
Inbound voice assistant
Resolve routine requests in supported Indian languages and hand over the rest with context.
See all applicationsWhat slows teams down
Common pressures in customer experience & contact centres.
Language coverage
Staffing every regional language across every shift is difficult.
Lost call outcomes
Call details and next steps are captured inconsistently in the CRM.
Limited quality review
Only a small sample of calls is reviewed.
Where AI helps
Each application is scoped to your data, systems and approvals.
Inbound voice assistant
Resolve routine requests in supported Indian languages and hand over the rest with context.
Voice AIIntent-based routing
Understand why someone is calling and route them to the right queue.
Voice AICall summaries & CRM updates
Prepare structured summaries and follow-up tasks for agents to confirm.
AI automation & agentsAgent assist
Surface relevant knowledge to agents during live conversations.
Generative & conversational AIQuality review support
Help reviewers find calls that need attention, with people making the assessment.
Generative & conversational AIConsent-based outreach
Run reminder and feedback calls within agreed consent and calling rules.
Voice AIAn example workflow
How one of these applications runs day to day.
- 01Customer calls
- 02NIM voice identifies language and intent
- 03Routine request resolved via your systems
- 04Handover to an agent with a summary
What to plan for
We work through these questions with you during discovery.
Disclosure & consent
Callers should know they are speaking with an AI assistant. Outbound calling follows consent and applicable rules.
Telephony fit
We assess your telephony, contact-centre platform, and CRM before designing integrations.
Agent experience
Handover should save agents time. We design the context passed to them together with them.
Capabilities we bring
Voice AI
Our own fine-tuned voice models. Support for 18 Indian languages.
Generative & conversational AI
Useful assistants and copilots, grounded in the information that matters.
AI automation & agents
Intelligent workflows that connect your people, processes, and systems.
Data & AI engineering
The data pipelines, integrations, and infrastructure that make AI work.
Questions, answered
Something else on your mind? Ask us directly.
Can it integrate with our contact-centre platform?
We assess your telephony and contact-centre setup, including SIP and available APIs, before proposing an integration approach.
What happens when the assistant cannot help?
It hands the caller to a person and passes along the context gathered, so the customer does not have to repeat themselves.
Can we start with one call type?
Yes. A focused pilot on a single call type and language set is a practical starting point.
