Systems involved
Onboarding portalDocument storeLoan or core systemAudit log
KYC files, checked before they reach a reviewer.
An example of how ai automation could turn a business challenge into a working process. This is a proposed scenario, not a published client engagement.
The scenario
The challenge
An onboarding team manually checks identity and address documents for completeness, mismatched details, and missing pages, which leads to rework and follow-up.
The approach
A workflow extracts key fields, cross-checks them against the application, and flags mismatches or missing items. A verification officer makes every decision, and each step is logged.
What we would measure
- Field extraction quality on representative documents
- Mismatch detection and false-flag rate
- Reviewer effort per file
The proposed workflow
- 01Customer submits documents
- 02Fields extracted and cross-checked
- 03Mismatches flagged with evidence
- 04Officer decides; audit trail recorded
How people stay in charge
- Final decision by an authorised officer
- Role-based access to documents
- Retention per internal policy
